Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Ladybug Cleaning Co. ("Ladybug," "we," "us," or "our") website and your booking or use of our residential and commercial cleaning services. By requesting a quote, booking a service, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Eligibility

You must be at least 18 years old, and either the owner of the property or authorized by the owner (e.g., a tenant, property manager, or agent) to grant Ladybug access and to enter into these Terms on behalf of that property.

3. Description of Services

Ladybug provides residential and commercial cleaning services — including standard, deep, and move-in/move-out cleaning — in the Las Vegas, Nevada area, as described on our website and confirmed at the time of booking. Specific scope, add-ons, and pricing are set at booking and may vary by home size, condition, and service type.

4. Booking & Payment

Bookings may be made online through our booking system or by phone. Estimates provided online or by phone are based on the information you provide and may be adjusted if actual conditions differ. Payment is due at the time of service unless other arrangements have been made in writing. We accept major credit cards and other payment methods listed at booking, processed securely by our third-party payment processor.

5. Recurring Services & Pricing

For recurring (weekly, biweekly, or monthly) service plans, pricing is based on the condition and scope agreed to at signup. We will provide reasonable advance notice (at least 30 days) before any rate change takes effect. Continuing to use recurring service after a rate change takes effect constitutes acceptance of the new rate.

6. Cancellations, Rescheduling & Access

We request at least 72 hours' notice to cancel or reschedule a booking. Cancellations made within 72 hours of the scheduled service are subject to a $70 cancellation fee. Repeated same-day cancellations may result in a requirement to prepay for future bookings or termination of service.

The client is responsible for providing safe, working access to the property (keys, codes, lockbox, or someone present) at the scheduled arrival time. If our team cannot access the property and is unable to complete the visit, a lockout fee equal to the cancellation fee above may apply. If the property's condition on arrival is materially beyond normal cleaning scope (e.g., biohazards, pest infestation, or excessive clutter/hoarding-level conditions not disclosed at booking), we may decline or limit the service, apply an additional fee, or reschedule once the condition is remedied.

7. Client Responsibilities

Clients are responsible for securing cash, jewelry, and other valuables prior to service, and for disclosing fragile or high-value items, pets, alarm systems, and any access instructions before the appointment. Ladybug is not responsible for pre-existing damage, wear, or defects (e.g., loose fixtures, prior scratches, or worn finishes) not disclosed prior to service. Keys, codes, or garage remotes provided to our team are used solely to perform the scheduled service and are not stored longer than necessary.

8. Photo & Media Release

Our team may photograph or video work performed at your property for quality assurance and marketing purposes (e.g., before/after images), as described in our Privacy Policy. By booking a service, you consent to this practice unless you notify us otherwise at booking or at any time afterward at help@ladybugcleaningco.com.

9. Satisfaction Guarantee

We offer a 100% satisfaction guarantee on the specific tasks included in your service. If you're not satisfied, contact us within 24 hours of service completion and we will return to address the specific concern at no additional charge. This guarantee does not cover pre-existing conditions, items outside the agreed scope of service, or issues reported after the 24-hour window.

10. Liability & Insurance

Ladybug is licensed, bonded, and insured. If our team causes damage to your property, notify us within 24 hours of service so we can inspect and address it. Our liability for any claim arising from a single service visit is limited to the lesser of (a) the cost to repair or replace the specific item damaged, or (b) the amount actually recovered under our insurance policy for that claim. To the fullest extent permitted by law, Ladybug is not liable for indirect, incidental, consequential, or punitive damages, or for damage to items not disclosed to us as fragile, high-value, or requiring special handling.

11. Indemnification

You agree to indemnify and hold Ladybug, its owners, and employees harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of our services, or inaccurate information you provided about the property or its conditions.

12. Non-Solicitation of Personnel

Our cleaning professionals are trained employees or contractors of Ladybug, and recruiting, hiring, or engaging them directly (outside of Ladybug) undermines our ability to operate. For 12 months after any Ladybug team member has provided service to you, you agree not to directly hire, engage, or contract that individual for cleaning or similar household services without our written consent. If you do so, you agree to pay Ladybug a placement fee of $2,500 to cover recruiting and training costs.

13. Right to Refuse or Terminate Service

We reserve the right to refuse, limit, reschedule, or terminate service — before, during, or after a visit — if we reasonably believe conditions are unsafe, illegal, abusive, or outside the scope our team is equipped to handle, or if payment or access issues remain unresolved. Where reasonably possible, we will provide notice and an opportunity to remedy the issue first.

14. Force Majeure

Ladybug is not liable for delays or failure to perform services due to causes beyond our reasonable control, including severe weather, natural disaster, public health emergency, utility outage, or other events of force majeure. We will reschedule affected appointments as soon as reasonably practicable.

15. Website Content Disclaimer

Blog posts, checklists, and other informational content on our website are provided for general informational purposes only and do not constitute professional, medical, or legal advice. We make reasonable efforts to keep this content accurate but do not guarantee completeness or that it applies to your specific situation.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Clark County, Nevada, and you consent to personal jurisdiction and venue there.

17. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ladybug regarding our services and supersede any prior agreements on the subject. Ladybug may assign these Terms in connection with a merger, acquisition, or sale of assets. We reserve the right to update these Terms at any time; the "Last updated" date above reflects the most recent revision, and continued use of our services after changes take effect constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms? Contact us at help@ladybugcleaningco.com or (702) 287-7474, or by mail at 4150 Pioneer Ave Ste A, Las Vegas, NV 89102.